Terms & Conditions

Terms and Conditions

FANCLUB’s (“we” “us”) website (our “Site”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the “TOS”). Please read the TOS carefully before placing any orders on www.wearefanclub.com. www.FANCLUB.com is a website operated by the company known as Knitster Limited, at the registered office of: Studio 15, 1B Darnley Road, London, E9 6QH under the company number 08553527.

By using the website, you are agreeing to the TOS, which we may update from time to time. You should check the TOS page regularly to take notice of any changes made to the TOS. If you do not agree to any changes made then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless the law requires the change.

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period. From time to time, we may restrict access to some or all parts of the Site.

In order to use certain services available on the Site, you are required to register for an account. It is essential that all personal information supplied to us is accurate, current and complete. If your information changes, please notify us immediately at info@wearefanclub.com.

Your account will be password protected and it is important to keep your password unique and secure. In the event of unauthorized use of your account, or a breach in security, please contact us immediately.

We reserve the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way. Our Privacy Policy gives information on the management and use of your data.

Terms of Sale
When placing an order you undertake that all details you provide to FANCLUB are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the Goods.

The cost of foreign products and services may fluctuate based on current exchange rates. All prices advertised are subject to such changes.

All orders are subject to availability and confirmation of the order price.
We cannot guarantee that all items included on the Site are in stock at the time of your order. In the event that an item is not available, We will contact you by the phone number or email address that you have provided. We will not part ship an order and in the event that we cannot get hold of you, your order will be cancelled after 28 days and your full payment refunded.

Made to order products will be shipped on or before the given lead-time where stated on the product page. Lead-time does not include delivery times including any postal delays. Customised and Create Your Own products are non-returnable.

All deliveries are dispatched using Royal Mail First Class Signed For service. Where products are available to ship we aim to effect delivery within 48 hours of dispatch. However, dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which FANCLUB will not be responsible.

In order to form a contract with FANCLUB, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. If your order is accepted we will contact via email to acknowledge the details of your order. This is NOT an acceptance of the order. Acceptance of your order will occur when we contact you with dispatch details of your order. The Sales contract is concluded in London, England and therefore the contract language is English.

Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices that appear on the Site are accurate, errors may occur. If we discover an error in the price of any Goods and/or Services which you have ordered, we will inform you of this as soon as possible and give you the option of either re-confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the Goods, you will receive a full refund.

Where applicable, prices are inclusive of VAT. All prices are based on GBP Sterling (£). Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. 

The Site and/or Services and/or Goods may contain errors. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
We reserve the right to refuse to fill or satisfy any orders that you may place based on information in the Services that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, deliveries, payment terms, or return policies.

On making the offer to purchase merchandise, you expressly authorise Us to carry out any standard pre-authorisation checks or credit checks when we deem in necessary on your payment card to ensure there are sufficient funds to fulfill the transaction and to authenticate your identity. Goods will not be dispatched until we accept and confirm the order. Your card will be debited once the order has been accepted. Any cards that returned unauthorised will result in a failure to create a contract between you and FANCLUB, and the order will not be completed.

Discount Codes
We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though the Website. The conditions of use relating to any discount code and/or any other promotion will be specified at the time of issue. Promotional codes are non transferable and there is no cash alternative. They must be redeemed by the published date. Promotional codes are not valid in conjunction with any other promotional codes or discounts.

Your Activity
This Site is for personal, non-commercial use only and use of the Site must not further any commercial activity, including any advertising or advertising revenue generation purposes on your own site. You may not modify, transmit, copy, distribute, reproduce, publish, license, commercially exploit, transfer, or create derivative works from, or sell any content, software, products or services found on this Site.

You must not misuse the Site and you agree that you are personally responsible for your use, communication and activity on the Site. If we discover that you have engaged in prohibited activities, have violated the TOS or been disrespectful of other users then we reserve the right to deny you access to the Site on a permanent or temporary basis.

You will not do the following (this is list is not intended to be exhaustive): commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Services, Website, or servers in the control of FANCLUB; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through the Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

Third Party Sites
The Site may also contain links to other Sites or resources operated by other parties, including advertisers. We have no control over the Linked Sites and accept no responsibility, directly or indirectly for your use them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.